FREQUENTLY ASKED QUESTIONS Q A What is GPS? Global Positioning System is a positional technology based on the information received from satellites that can pin-point the exact location at a certain time Q A What type of vehicles can be monitored by iTrack GPS Tracking? Any kind of vehicles with power supply minimum 5 Volt Q A How to install the GPS tracking device to my fleet? Like installing a horn, you just need to search for the red wire on the GPS and connect it to the positive terminal of the accu to point positif ACCU then connect to the black wire to ground Q A What do I need to do if the device is already ON but still offline in iTrack? - Check the status of the GSM sim card whether GPRS has already been activated, try calling the GSM number to ensure ring tone - Check the setting of the GPS device and follow the instructions according to your GPS device as written on this website: http://itrack.iqios.com/en/howitworks.php Q A How does the GPS tracker report? GPS tracking iTrack uses GPRS service to report positional information to iTrack server Q A How is warranty of each iTrack GPS Tracker? Each iTrack device is covered with defect warranty for 1 year and the charging devices for 1 month Q A Can iTrack GPS Tracker be used in forest/sea? iTrack GPS Tracker generally uses GPRS technology. While in forest/sea where there is no GSM/GPRS coverage, we need to use satellite based communication technology. Please contact us for further information Q A Where can I buy iTrack GPS tracker? iTrack GPS Tracker can be bought direct from iQios.com or various dealers in your cities. Please contact us for the nearest dealer to your place Q A How do if we want to replace the GSM card in iTrack GPS device? You can change GSM cards are already available with your choice of GSM operators for GSM cards already activated GPRS. Follow the instructions for setting up in http://itrack.iqios.com/en/howitworks.php Q A Can all of the iTrack�s products used directly? Yes, all iTrack products available in the market have been set and can be directly used and monitored so that the GPS device turned on (Plug and Play). Active period of the current GSM cards listed in the box. If the active period has expired then the customer can switch to other GSM operators. (See how the settings) Q A Would if I change my password so I can not be traced by another person or iQios administration? All accounts and passwords are stored in the iTrack�s database has been encrypt and can not be interpreted. In addition iTrack access to the database can only be accessed by a high-level administrative iQios. We secure all passwords to ensure privacy of each customer Q A Does iTrack have after sales service? Yes, as a distributor selling GPS devices, iTrack provide after sales service in the city of Surabaya and Jakarta. We plan to open after-sales services in other large cities Q A Can iTrack services cover my area? There are 3 important factors that could be used GPS iTrack: - Map: iTrack uses Google Map that includes the entire territory of Indonesia. For more details, you can go to http://maps.google.com and try to find to your area - GPS Signal: Signals from GPS satellites can be received in any position on earth as long as the antenna was in the open and facing directly into the sky - GSM Signal: GSM signal depends on the distance to the BTS and can become an obstacle in remote areas. If you are operating in many areas terpenci, we encourage you to select the GPS type of AVL-901 or GS-818 which can store data temporarily while in the blind spot GSM, and then can transmit to the server when iTrack was out of the blind spot Q A Can the GPS be used for motor bike? Yes, the installation of permanent GPS requires only a connection + - to a 12V battery motors. then, iTrack GPS devices can also be easily hidden in a compartment under the seat motors Q A Can iTrack GPS devices be hidden? Yes, iTrack GPS installation (including antenna) can be placed under the dashboard of the vehicle. To iTrack portable GPS devices, can be inserted into your child's bag or put in the bag in the back seat driver / front passenger Q A whether the installation of GPS devices is complicated or difficult? For simple installation for tracking the position, you just need to find a connection + - of the batteries and the GPS device connected to it (can be done in the nearest workshops). But to turn off the car from a distance, it is rather complicated because they have to cut the starter wire. We suggest you contact the installer or dealer for installation details Q A ITrack GPS uses GSM, so how many pulses are in need? According iTrack experience, with reporting frequency every 3 minutes using GSM operator Indosat IM-3, it needs about 30 thousand rupiah per unit per month Q A How much the subscription fee is? FREE! iTrack services (except collaboration with Nokia) completely free of charge. You just buy one iTrack GPS and you can immediately use it Q A I want to be a reseller iTrack, how is the procedure? iTrack offer attractive discounts for quantity purchases of more than 5 units. Before you become a reseller, we recommend trying some units first. For more info please contact iTrack at: 0812-310-68974